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All sales are final.
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Refunds are NOT issued for any purchases, except in the case when payment has been processed but a specific item cannot be shipped due to unavailability or discontinuance.
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An "In-Store Credit" (it never expires) in the amount of the original purchase (less shipping charges) will be issued to you for authorized and accepted Returns. You may apply the credit to any future purchase from FestiveFashion.com.
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Returns and exchange of merchandise are allowed only for goods containing defects attributable to manufacturing or craftsmanship, subject to the following terms.
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You must contact us within 5 calendar days after your receipt of the defective goods to request authorization for return and exchange. No returns or exchanges will be accepted without our advance authorization and our issuance to you of a Return Merchandise Authorization Number.
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Used merchandise will not be authorized for return or exchange under any circumstances. All returned merchandise is inspected -- if any use is detected, the return or exchange will be rejected and you will be liable for the full price of the merchandise.
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Items authorized for return or exchange must be shipped to us within 10 calendar days after the date you are notified of the Return Merchandise Authorization Number. Merchandise must be returned in the original product packaging, which further must be packed in a separate shipping box or container (do not merely tape and ship the original packaging -- such deliveries will be refused). The applicable Return Merchandise Authorization Number we provide must be written on the outside of each carton containing the returned product, or the delivery will be refused.
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Exchanged merchandise will be shipped to you in accordance with our normal shipping schedule (see Shipping section below).
- Requests for authorization to return or exchange merchandise should be directed to our Customer Service Department:
Email: service@FestiveFashion.com
Telephone: 888-228-0202, extension 81
PRIVACY & TRANSACTION SECURITYFestiveFashion.com makes exceptional efforts, including the use of advanced technologies and credit card processing systems, to ensure that any information you provide to us is secure and confidential.
We use Secure Socket Layers (SSL) to encrypt your credit card number, name and address for decoding only FestiveFashion.com. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information. We do not store credit card numbers after successful transaction processing and verification.
To ensure that your connection is secure, look at the bottom status bar of your browser window. An unbroken key or a closed lock (varies browser) indicates that SSL is active.
For more information, read our Privacy Policies.
ORDERING BY TELEPHONEIf you prefer to complete your transaction phone, you may telephone our Toll-Free Order Line... 888-228-0202, extension 81 (live assistance is available from 8 a.m. to 6 p.m. Central Time, Monday through Saturday, or you may leave a voice message after hours).
SHIPPINGAll published shipping costs are for the continental United States, Alaska, Hawaii, The Virgin Islands, Puerto Rico and Canada. For shipping to other international locations, please contact our Customer Service Department:
Email:
service@FestiveFashion.comTelephone: 888-228-0202, extension 81
Most orders are shipped 7 to 14 business days after the date of your order; however, the timing of shipments is subject to manufacturing/inventory availability and delivery carrier practices. Allow additional shipping time during major holiday seasons. Shipping options are displayed at check-out.
In the event that any item you order is "temporarily out of stock" or no longer available, you will be promptly notified and informed of an approximate ship date if the item is expected to be available at a later date.
All shipments are additionally subject to the policies, terms and conditions of the third-party delivery carrier. You consent that if the carrier delivers your package to your shipping address without obtaining a signature acknowledging your acceptance of delivery, such delivery shall constitute fulfillment of our obligation to deliver.
RESOLUTIONAny order that you place with FestiveFashion.com constitutes your agreement and consent that any disputes of any nature whatsoever concerning your order shall be settled solely and between you and FestiveFashion.com.
CUSTOMER SERVICELive Customer Service is available from 8 a.m. to 6 p.m. Central Time, Monday through Saturday, or you may leave a message on our voice mail system and we will return your call during business hours.
Customer Service Department:
Community Clubs, Inc.
FestiveFashion.com Service
PO Box 6546
Miramar Beach, FL 32550 USA
Email:
service@FestiveFashion.comTelephone: 888-228-0202, extension 81
